Our Ethos

Our Customers are our past, our present and our future.

• Past customers have helped us build our current experience and understanding
• Present customers are the source of our energy, current activity and the knowledge upon which we develop to become ever better
• Future customers are the source of new learning

Customers are our ‘reason for being’ and the lifeblood of Perfect People. We seek always to remember that we provide a service in an area critical to our customers’ own success, consequently, we have a responsibility to:

• To understand our customer’s business and key drivers almost as well as they do
• Listen to our customers with great care, even greater understanding and with the greatest of accuracy
• Having listened we must check our understanding is correct and that we can realise their requirements
• Having understood we must fulfil our customers’ needs diligently, expeditiously, with energy and enthusiasm

Welcome to Perfect People

We will always exhibit a collective ethos and culture

• We recognise that everyone has a valid perspective and point of view and that these will often be very different
• We value those differences and use them to widen our thinking and our horizons
• We will seek always to be honest with each other and recognise ‘creative conflict’ and enjoy it for the ideas, innovation, robustness of plans and rigour of intellectual thinking it provides.
• We will support each other, recognising we all have differing areas of strength, knowledge and experience

Welcome to Perfect People

Wherever we work we understand we will impact on the communities around us. We must therefore understand that impact and be sensitive to our communities. We will at all times seek to be a presence for good in our communities minimising our impact where necessary and maximising our support where possible. Where our progress and success allow we will engage and act positively within our communities.

Welcome to Perfect People

If we can live by these credos we will have satisfied customers, engaged, energetic and enthusiastic people and supportive local environments. If we have these things we will be able to develop a sound, stable and successful business. If we run a successful business we will all prosper – customers, colleagues and communities alike.

Welcome to Perfect People