What can we measure?
Benefits of drawing up an attitude audit and framework
- Provides a complete picture of attitudinal requirements for a given job position; it shows what it takes to be a high performer; the interviewees have a clear picture what behaviours they are looking for in every candidate. It provides clear guidance for interviewers.
- Increases the likelihood of selecting people who fit the job and who will most likely succeed in their positions and do the job effectively.
- Identifies attitudes which strongly correlate with high job performance. Assessors can identify if the candidate is lacking critical skills, knowledge or attitudes. Helps assessors decide what can be trained, or developed or counselled or who should be removed from the process.
- Helps the productivity and profitability of the organisation by preventing it from choosing candidates with wrong attitudes who have little interest, drive or motivation to manage the organisation to a higher level.
- Attitudes are contagious. Selecting the right ones can revitalise those around the new individual. Selecting the wrong ones can lead to decreasing morale and performance
- Saves the company from high churn, lost productivity and increased replacement costs
While the competency framework defines what an employee has to be able to do as well as what an employee has to know in order to do it, the attitude framework answers the question:
how the employee has to do his job in order for the organisation to be successful, to be a high performer outlier
Attitudes we can measure include:
- courage and independence of thinking
- being comfortable with change
- having agile mindset
- having enthusiasm and passion
- being an innovative and creative thinker
- empathy and tolerance
- mental toughness,
- dutifulness and diligence
- willingness to communicate
- type of motivation,
- attention to detail,
- tenacity and determination,
- working with others,
- stress tolerance,
- openness to change,
- risk awareness,
- customer service,
- action orientation,
- being energetic and upbeat
- tolerance of ambiguity
- fear of public speaking
- social inhibitions
and many more.